Privacy Policy

Effective date: October 3, 2026

Junk Bros LLC ("Junk Bros," "we," "us") provides junk removal and cleanout services in Augusta County, Prince William County and the surrounding Virginia communities. This policy explains what information we collect through junkbros.org, how we use it, and the choices you have.

Information we collect

Information you give us. When you request a quote through our website, we collect:

  • Your name and, if you provide it, your company name

  • Email address and phone number

  • The address where the job will take place

  • A description of what needs to go, and any photos you upload

  • How you heard about us

We also collect information you share when you call, text or email us.

Information collected automatically. Like most websites, ours collects basic technical information when you visit, such as your browser type, device, pages viewed, how you arrived at the site and general location (city or region). We use cookies and similar technologies for this. See "Cookies and analytics" below.

How we use your information

We use your information to:

  • Respond to your quote request and give you a price

  • Schedule, confirm and complete your job

  • Call or text you about your quote, appointment and job updates

  • Answer your questions and provide customer service

  • Understand how people find and use our website so we can improve it and our advertising

  • Keep records required for our business, such as invoices

We do not sell your personal information. We do not send marketing text messages, and we do not add you to a marketing email list.

Text messages and calls

If you give us your phone number, we may call or text you about your quote, scheduling and job status. Message and data rates may apply. You can ask us to stop texting you at any time by replying STOP or telling us directly.

Cookies and analytics

Our website uses:

  • Google Analytics to understand website traffic and how visitors use our pages

  • Google Ads conversion tracking to measure whether our ads lead to quote requests

  • Squarespace, our website platform, which hosts the site and processes our quote form

  • Elfsight, which displays our customer reviews

These services may set cookies or collect technical information about your visit under their own privacy policies. When you first visit our site, you can accept or decline non-essential cookies using the cookie banner. You can also block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google's browser add-on.

How we share information

We share information only as needed to run our business:

  • Service providers that help us operate, such as our website host, form and email tools, scheduling and payment tools, and analytics and advertising providers

  • Disposal, recycling and donation partners, only the details needed to handle items from your job

  • Legal reasons, when required by law or to protect our rights, customers or crew

We do not sell or rent your personal information to anyone.

How long we keep information

We keep quote requests and job records for as long as we need them to serve you, keep accurate business and tax records, and meet legal requirements. Then we delete them or keep them in a form that no longer identifies you.

How we protect information

We use reasonable safeguards to protect your information. No website or online system is completely secure, so we can't guarantee absolute security.

Your choices

You can contact us at any time to:

  • Ask what personal information we have about you

  • Correct information that is wrong

  • Ask us to delete your information, unless we need to keep it for legal or business records

  • Stop receiving texts or calls from us

Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.

Links to other sites

Our website links to our social media pages (Facebook, Instagram, TikTok and YouTube) and other websites. Their own privacy policies apply when you visit them.

Changes to this policy

We may update this policy from time to time. When we do, we'll change the effective date at the top of this page.

Contact us

Junk Bros LLC
106 Community Way, Staunton, VA 24401
Email: contact@junkbros.org
Phone or text: (703) 887-2881